The following policies govern the small group rehab classes and workshops at The Physio Space & Integrative Wellness Center.

In Person Group Classes & Workshops

Our small group classes and workshops are held in person to support hands-on instruction and personalized care. Due to limited class sizes and high demand, payment for the series, workshop, or class is required to confirm your spot. Receipts are issued electronically after each session. We encourage you to check with your extended health benefits provider to determine whether group physiotherapy is covered under your plan.

Attendance & Make-Up Options

We know that life happens! If you need to miss a class, there are ample opportunities to make it up, including
flexible weekly class options and a bonus class offered at the end of the session. Make-up classes must be completed within the same session and cannot be carried over.

Cancellations & Refunds

To allow fair access for waitlisted clients, cancellations must be made at least 7 days prior to the start of the class series or workshop to be eligible for a refund. Cancellations made less than 7 days before the start date are non-refundable; however, a credit may be applied toward other services at The Physio Space & Integrative Wellness Center.

Individual missed classes within a registered series are non-refundable and not eligible for credit.

Insurance Eligibility

Group physiotherapy classes may be covered by insurance if:

• You have been assessed or treated by a physiotherapist within the past 12 weeks with no new concerns.
• Your insurance provider allows reimbursement for group physiotherapy.
• You attend classes in person.
  If you are not currently under active physiotherapy care, an initial assessment is required prior to starting the class series to determine eligibility.

Please note: missed classes are generally not reimbursed by insurance, and no refunds or discounts will be offered if insurance conditions are not met.