YOU'VE GOT QUESTIONS?

FAQ

We are sure you have questions. Let us try to answer them. More specific Q& A can be found on each services page. 

We do not require a medical referral to see patients for physiotherapy services. However, certain insurance providers require a medical certificate or referral for reimbursement purposes. Please follow up with your insurance provider as to their specific policy of reimbursement.

Your session may include stretches and moderate exercise, so dress as if you are going to the gym. Suggested clothing includes: tank tops or sports bra (women), loose t shirt and shorts. Loose pants that can be rolled up over the knee would also be acceptable.

When coming in to your first appointment, please remember to bring your list of medications, medical referral (if you have one) or special test results (urodynamics, XRAY, MRI). Please show up 10 minutes prior to your scheduled appointment time. It would be appreciated if you would please view, print and fill out patient forms at home so you don’t have to fill them out at the office.

At The Physio Space, we do provide the online booking system link to all patients once they have booked their initial assessment. It is very important that you call us at 613-429-9000 to book your first appointment as we want to make sure that you are booked with the appropriate physiotherapist. Following your first visit with us, you will have the opportunity to book your next appointment in person with your physiotherapist. You may also book your follow up appointments by calling our receptionist (613-429-9000) or by accessing our online booking system from the comfort of your own home.

You will be asked to pay for your visit with cash, cheque, Visa or Mastercard. We DO NOT provide direct billing to insurance companies.

The parking lot is next to our building and is free of charge.

Please refer to our COVID-19 page for up to date information. It can be found by navigating to the bottom of the page under “COVID-19 Policy”.