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FAQ

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FAQ

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GENERAL QUESTIONS

Do I need a physician’s referral to see a physiotherapist at The Physio Space?

We do not require a medical referral to see patients for physiotherapy services. However, certain insurance providers require a medical certificate or referral for reimbursement purposes. Please follow up with your insurance provider as to their specific policy of reimbursement.

What should I wear for my treatment?

Your session may include stretches and moderate exercise, so dress as if you are going to the gym. Suggested clothing includes: tank tops or sports bra (women), loose t shirt and shorts. Loose pants that can be rolled up over the knee would also be acceptable.

What should I bring to my first appointment?

When coming in to your first appointment, please remember to bring your list of medications, medical referral (if you have one) or special test results (urodynamics, XRAY, MRI). Please show up 10 minutes prior to your scheduled appointment time. It would be appreciated if you would please view, print and fill out patient forms at home so you don’t have to fill them out at the office.

Can I book my physiotherapy appointment online?

At The Physio Space, we do provide the online booking system link to all patients once they have booked their initial assessment. It is very important that you call us at 613-429-9000 to book your first appointment as we want to make sure that you are booked with the appropriate physiotherapist. Following your first visit with us, you will have the opportunity to book your next appointment in person with your physiotherapist. You may also book your follow up appointments by calling our receptionist (613-429-9000) or by accessing our online booking system from the comfort of your own home.

What are my payment options?

You will be asked to pay for your visit with cash, cheque, Visa or Mastercard. We DO NOT provide direct billing to insurance companies.

Do I have to pay for parking?

The parking lot is next to our building and is free of charge.

PELVIC FLOOR QUESTIONS

We are sure you have questions. Let us try to answer them…

What is pelvic floor physiotherapy?

Pelvic Floor physiotherapy is a special form of manual therapy that involves internal and external hands-on techniques to evaluate and treat pelvic floor muscles and overall deep core function.

What should I expect from my first session?

When you book your first assessment at The Physio Space, you will be sent an electronic intake form to fill out. It is very important to fill this document out as it gives us detailed information of your symptoms and gives us time to prepare for your visit. At your first session, a thorough medical history will be completed. If you have undergone any medical tests (x-ray, urodynamics), please bring those results with you. A physical exam will be completed. This includes a posture and functional movement assessment along with a gentle abdominal examination. An internal examination of your pelvic floor muscles will be completed with your consent. Following your assessment, your physiotherapist will discuss the findings with you and elaborate a custom exercise plan for you to take home.

Is an internal exam required?

An internal pelvic exam is NOT mandatory but considered as the gold standard to assess how your pelvic floor muscles and connective tissues are working. An internal exam may be highly recommended to further investigate the symptoms your are describing. However, your physiotherapist will talk you through the entire physical exam and encourage you to provide feedback along the way. There are various conditions that can be successfully treated with many external treatment options if you do not wish to complete an internal exam. You will always be asked to provide consent before any assessment or treatment is provided and you are welcome to withdraw consent at any time.

How do physiotherapists become trained in pelvic health physiotherapy and internal exams?

All Ontario pelvic health physiotherapists have completed post graduate training, which includes in person exams to provide internal assessments and treatment physiotherapy services. The College of Physiotherapists of Ontario requires physiotherapists to be rostered in order to perform internal assessments and treatments.

How many sessions will be required?

How many sessions will be required? Everyone will respond to treatment differently. The typical number of treatment sessions range between 4 and 12 depending on the severity and type of symptoms you are experiencing. This will be discussed with you at your first visit following your initial assessment. Your progress will be re-evaluated on an ongoing basis.

Pediatric Pelvic Floor therapy: What to expect?

Evaluations are scheduled for an hour. All evaluations and treatments will be performed with a parent/guardian present in the room and with consent from both child and parent/guardian. At your first appointment, your physiotherapist will take a detailed medical history and listen to the current concerns of both child and parent. If your child has undergone any medical testing (x-rays, urodynamics, etc), please bring all results with you to your first visit. You do not need a doctor’s referral to seek a pelvic floor physiotherapist, although it is quite helpful for your physio to work collaboratively with your physician to develop the best treatment plan. Please verify with your insurance company as a doctor’s referral may be required. Your physiotherapist will assess your child’s posture, movement patterns and coordination. Your physio will also do an external evaluation of your child’s perineal muscles to visually assess the movement of the pelvic floor muscles. There are NO INTERNAL VAGINAL OR RECTAL examinations done on children. The pelvic floor is instead visually assessed and treated using a biofeedback therapy. Biofeedback therapy consists of putting sticky surface electrodes on the sides of the anal muscles. This gives us a clear picture of how the pelvic floor muscles are contracting and relaxing. After the assessment is completed, you will be given some homework based on your child’s needs. This may include exercises, diet modifications, toileting schedules, etc. Therapy works best when the homework is completed regularly!

Does my insurance cover pelvic floor physiotherapy?

Yes, if you have physiotherapy as part of your extended health benefits, pelvic floor assessments and treatments are covered.

How long should I wait to see a pelvic floor physiotherapist after having a baby?

The recommended wait time to see a pelvic health physiotherapist after giving birth is in the range of 6-8 weeks. This allows sufficient time for your pelvic floor to heal after giving birth.

Can I bring my baby to the appointment?

Yes. The Physio Space welcomes you to bring your baby with you for your appointment.